Job Description
Job Title
Customer Experience ManagerJob Description Summary
The Customer New Experience Manager is responsible for designing and implementing innovative customer engagement strategies to enhance residents' experience with Town Council services. This role focuses on improving service delivery, driving digital transformation, and ensuring a seamless and positive interaction for all stakeholders.Job Description
About the job:
- Develop and execute initiatives to improve customer experience across all touchpoints (digital, in-person, and call center).
- Lead projects to enhance service standards, streamline processes, and introduce new technologies for better engagement.
- Monitor and analyze customer feedback, identify pain points, and implement solutions to improve satisfaction.
- Collaborate with internal teams and external vendors to deliver customer-centric programs and campaigns.
- Oversee...
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