Customer Experience Manager

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 230+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

We’re seeking a Customer Journey & Insights Lead to optimize our end-to-end customer experience journey , establish a clear Voice of the Customer cadence , and align CX, Product, and Marketing on customer-focused outcomes . This is a senior individual contributor role (no direct reports initially) that wins by influence — bringing clear evidence, shared language, and operating frameworks so ...