Job Description

Customer Experience Manager (Store-based)- Primark-UAE-Dubai Mall

Job No: 4738483

Location:UAE: UAE



Role: Customer Experience Manager


Role Profile: As the In-store CEM reporting to the Store Manager, you will lead the store team to deliver
exceptional customer service, ensuring compliance with legal requirements and Alshaya H&M
standards.


Duties & Responsibilities:

  • Lead and develop a high-performing team through succession planning, talent development, and
    structured performance management to ensure exceptional customer service.

  • Stay current with fashion trends and styling techniques to enhance product offerings and proper
    customer engagement.

  • Collaborate with the Store Manager to set and achieve sales and profit goals by delivering
    outstanding customer experience and Monitoring Service KPIs.

  • Regularly update online...

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