Customer Experience Manager/CRM

Hiring in Automobile Company !!!

Position: Customer Experience Manager (CRM / CXM)
Experience:  *Minimum 2+ years of experience in Customer Relationship Management / Customer Experience role( Automobile, Hotel Industry or Tourism industry preferred)
Salary:  *30,000 -  40,000 Per Month
Location: *Kannur

Key Responsibilities:
* Develop and implement customer experience strategies to improve satisfaction and retention.
* Manage CRM systems and ensure accurate customer data management.
* Monitor customer interactions across sales and service departments.
* Handle customer complaints and escalations in a timely and professional manner.
* Conduct regular follow-ups with customers to ensure service quality and feedback collection.
* Analyze customer feedback and prepare reports for management review.
* Coordinate with internal teams (Sales, Service, Operations) to improve service delivery.
* Ensure adherence to com...