Customer Experience Operations & Analytics Specialist

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We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

The Customer Experience Operations & Analytics Specialist is responsible for managing CX metric reporting, supporting companywide RFP/proposal coordination, and delivering operational support across the CX organization. This role provides critical visibility into customer sentiment, product adoption, service performance, and churn risk. It ensures timely and accurate information is available for strategic decision-making and customer-facing proposals.

Job Description:

Essential Duties and Responsibi...