Customer Experience Operations Lead (Senior role)

About the Industry we are in:

Travel is a large and growing market with high digital penetration. Travel is aspirational and

corresponds to 11% of credit card spends. Additionally credit card rewards redemptions on travel is very high.

Credit Card is a large growing market in India with a projected growth of 19+% and expected to grow to ~170M by FY2027. Credit card spends are also scaling very fast. While credit card penetration has been growing significantly in India, we are still at an average of ~5% in comparison to the US which is upwards of 300%.

About the Company:

We are a young company in the Travel & Fintech space.

About the Team:

The Customer Experience Team plays a critical role in ensuring that customers have a

positive experience when interacting with the Organization. We want to build a team that is

fanatic about customer experience and will be the voice of the customer for t...