Customer Experience Operations Manager

Job Overview

This role oversees front office operations, ensuring high levels of guest satisfaction. The successful candidate will lead by example and maintain the highest service standards.

Main Responsibilities:

• Staff Management:



The supervisor is responsible for managing staff members to ensure seamless day-to-day operations.





• Fostering a positive work environment that encourages team collaboration and open communication;


• Mentoring new employees to help them integrate into the team;
,

• Front Office Performance Optimization:

The supervisor optimizes performance by analyzing data, identifying areas for improvement, and implementing strategies that result in cost savings without compromising customer satisfaction.
· Achieve excellent efficiency ratings through streamlined processes.
,