Customer Experience Operations Officer

Spanish native & English (fluent) mandatory

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You'll work closely with the Spain General Manager in order to: Lead a major automation initiative in close collaboration with team coordinators to streamline processes, clearly define roles and responsibilities, and improve overall operational efficiency. Structure, transform and scale Customer teams (Support & Consulting) to support SaaS growth and ensure a high-performing, scalable delivery model. xcskxlj Optimize processes, workload distribution and SLAs to improve operational efficiency, reduce churn and deliver a consistent customer experience.