Job Description

Role Overview

The Operational Excellence Analyst plays a pivotal role in driving customer satisfaction by ensuring that every interaction meets the highest standards. By analyzing performance trends and defining service quality standards, you will identify opportunities for improvement and optimize processes to boost CSAT and NPS.

  • Create quality frameworks and scorecards aligned with business objectives.
  • Integrate AI-powered tools into our monitoring system to assess CX performance across all touchpoints.


You will be responsible for:



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