Customer Experience & Order Quality Manager

Company Overview: We are a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus. We are a 5-Star, A+ Supplier with 30+ years in the industry and have been named one of Counselor Magazines Best Places to Work.

Role Overview

This role leads our Customer Service Team and acts as the operational owner of order accuracy, customer experience, and error prevention across the business.

Your focus is simple:
Eliminate errors before they happen.
Find and fix root causes.
Close the process gaps that impact customers.
Ensure every customer feels important and supported especially when orders are complex.

You’ll work closely with Sales, Production, Art, OE, and Leadership to create a smooth, predictable, and warm customer journey.

Key Respo...