Customer Experience Owner

The Customer Experience Owner is responsible for select client or program CX, designing, executing, and optimizing end to end experiences within those clients or programs and collaborating cross functionally to achieve those goals.

Key Responsibilities:

• Designs and optimize end to end customer experience through the use of CX methodology and supporting tools (e.g. Blueprints, Experience Maps, CX Design Flows)
• Leverages human-centered design when creating artifacts
• Completes research as necessary to build/maintain knowledge related to industry, market, clients, and consumers (e.g. researching competition, best practices, etc.)
• Responsible for stakeholder management and ongoing management of all artifacts
• Collaborates with product, and project managers to define solutions and influence priority
• Creates CX updates for Client QBRs
• Reviews proposed product/process changes and provide feedback/recommendations...