Job Description

Key Responsibilities:

  • Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams.
  • Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS).
  • Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution.
  • Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency.
  • Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations.

Key Challenges:

  • Managing multiple projects and deadlines.
  • Analyzing data to draw actionable insights.
  • Overcoming resistance to new digital tools and processes at dealer locations.

Skills Required
Process Improvement, customer feedback, CRM Tools

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