Job Description
**About the Role**
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.
The Customer Experience Program Specialist will be responsible for enhancing our Rider's experience and support strategy for the Mobility business. They will analyze, create, recommend, and implement the operational and central initiatives across support modalities to ensure our Riders have an effortless, rapid, and efficient customer support experience.
We believe in a #GoGetIt approach-where relentless curiosity, agility, and ownership fuel our success.
**What You'll Do**
- Track and control the scorecard of our Agent support operations to improve cost, quality, or efficiency metrics.
- Design, implement, and maintain support processes and policies and identify areas of continuous improvement.
- Manage continuous process improvement requests for your respective Support Operations, develop projects an...
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.
The Customer Experience Program Specialist will be responsible for enhancing our Rider's experience and support strategy for the Mobility business. They will analyze, create, recommend, and implement the operational and central initiatives across support modalities to ensure our Riders have an effortless, rapid, and efficient customer support experience.
We believe in a #GoGetIt approach-where relentless curiosity, agility, and ownership fuel our success.
**What You'll Do**
- Track and control the scorecard of our Agent support operations to improve cost, quality, or efficiency metrics.
- Design, implement, and maintain support processes and policies and identify areas of continuous improvement.
- Manage continuous process improvement requests for your respective Support Operations, develop projects an...
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