Customer Experience Program Specialist Iv

**About the Role**
The Customer Experience Program Specialist will be responsible for executing and monitoring our Earners experience and support strategy in LATAM. They will analyze, create, recommend, and execute the operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be responsible for executing continuous improvement actions as well as providing insights for strategic decisions and managing low complexity projects.
**What You'll Do**
- Design, implement, and maintain support processes and policies and identify areas of continuous improvement.
- Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with relevant stakeholders as needed.
- Implement initiatives for programs across products and projects coming from the Ops teams.
- Understand Earners' needs across value, lifecycle, behavioral, and geographical segments and define...