Job Description
About the Company
We are looking for dynamic and out of the box thinking professionals having good exposure and proven record of accomplishments as Quality Analyst with at least 1+ years of experience in the International Process.
About the Role
As QA, your KRAs will include but not limited to:
Responsibilities
- To audit calls and to share feedback/reports to Manager.
- Creating Reports on Agents areas of improvements.
- Case investigation/escalation management.
- To be an active part of process updates/changes.
- Measures employee performance via recorded monitoring (Call, chat, email audits).
- Measures process performance via data (data audit).
- Analyzes performance trend from audit data.
- Ability to handle multiple tasks at ...
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