Job Description
**About The Role:**
+ The **Customer Experience Quality Specialist** integrates with our Global Customer Success organisation, with a core focus on exceptional service delivery and global operational consistency. This professional will assume responsibility for systematically auditing support cases, telephone communications, and chat interactions to rigorously verify adherence to established quality standards, emphasising the customer experience.
+ The Customer Experience Quality Specialist will be instrumental in the development and deployment of robust quality frameworks and will collaborate extensively with Artificial Intelligence (AI) teams to ensure 100% accuracy in automated auditing processes. A key function of this role is delivering training to the global Customer Success organisation to drive global service delivery standardisation and consistency.
+ Furthermore, this role encompasses conducting formal calibrations, maintaining consistency in scoring methodol...
+ The **Customer Experience Quality Specialist** integrates with our Global Customer Success organisation, with a core focus on exceptional service delivery and global operational consistency. This professional will assume responsibility for systematically auditing support cases, telephone communications, and chat interactions to rigorously verify adherence to established quality standards, emphasising the customer experience.
+ The Customer Experience Quality Specialist will be instrumental in the development and deployment of robust quality frameworks and will collaborate extensively with Artificial Intelligence (AI) teams to ensure 100% accuracy in automated auditing processes. A key function of this role is delivering training to the global Customer Success organisation to drive global service delivery standardisation and consistency.
+ Furthermore, this role encompasses conducting formal calibrations, maintaining consistency in scoring methodol...
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