Customer Experience Representative

Job Description:

Job Purpose

Working closely with the other members of our service administration team you will be responsible for selling our after-sales products in a defined region ensuring our customers have a wonderful ownership experience

Key Tasks & Responsibilities

Primary Focus: Commercial
• As part of the Customer support team for the UK, take primary responsibility for supporting and growing the business in a designated area.
• Seek to recover lost business and penetrate competitor accounts
• Develop a relationship with each of your customers to understand their business and the industry within which they operate to position yourself as a trusted advisor and sell the appropriate service products within our range.
• Grow contracts year on year by engaging in conversations to understand how their needs might have changed since prior year.
• Set up all new machine Installations in your region on the ...