Customer Experience Representative - Immediate Starter

Overview

We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.

Responsibilities

• Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
• Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.
• Escalation Management: Escalate unresolved issues to higher-level support when necessary.
• Product Recommendations: Provide advice and recommend products, services, or loyalty programs based on customer needs and preferences.
• Feedback and Insights: Gather and share customer feedback and insights with management or product team...