Customer Experience Representative

Dancover (Supreme) is currently hiring a Customer Service Representative to join our team at our office in Fuengirola, Spain. As a Customer Service Representative, your primary objective will be to support Dancover's customers and always ensure an excellent customer experience.

We are looking for someone who is fluent in German, Danish, or Swedish, both spoken and written. If you speak additional languages, that's a definite plus.

Key Responsibilities
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
As a Customer Service Representative, you will play a key role in delivering a high level of service and ensuring a positive customer experience. You will be in direct contact with customers across multiple channels and collaborate closely with the local sales and service team as well as internal departments at the head office in Denmark.

Your main responsibilities include:
Providing professional customer support with clear and effective communication
Handling inbound telephone enquiries, online chat, and email correspondence
Following up on customer orders and ensuring timely and accurate processing
Managing customer claims and returns in a structured and solution-oriented manner
Tracking shipments and keeping customers informed
Supporting sales activities when required

Qualifications
We are looking for a service-minded and proactive team player who enjoys working in a dynamic environment and handling multiple tasks simultaneously. You are structured, customer-oriented, and motivated by delivering high-quality service.

To succeed in this role, you should have:
Previous experience within Customer Service and/or Sales
Strong PC skills and confidence working with IT systems
A problem-solving mindset combined with a positive and professional attitude
The ability to prioritize in a fast-paced work environment
Native-level proficiency in one of the required languages (German, Danish, or Swedish), along with strong English skills

We Offer
Full-time employment
Working hours from 09:00 to 18:00
A challenging, dynamic, and enjoyable working environment
Expected start date: February or March 1st
This is a fixed-term position ending in August 2026.

Application
Please send your application and CV today.

Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. xugodme The second interview will take place at our office in Fuengirola.