Customer Experience Representative - Nation's Top Search Firm

Customer Experience Representative - Nation's Top Search Firm

Medical Device / Healthcare / Life Sciences / Pharmaceutical | Aurora, Chicago | IL | $50,000

Our client is an established global manufacturer in the healthcare industry with a focus on essential medical disposables for acute care settings. The product offerings cover critical areas such as fluid management, medication delivery, and various surgical and nursing solutions for daily patient care. They are expanding their Customer Experience team in Aurora, IL and looking for individuals who can handle communications with professionalism while enhancing overall customer experiences.

Responsibilities

• Order & Issue Management: Manage daily tasks that involve order processing, returns, and status/tracking requests; contribute to a team environment that handles high email volumes in these areas, and support the transition to an account-based service model.
• CRM Tec...