Job Description

Description



The Customer Experience Representative plays a key role in delivering a seamless, accurate, and thoughtful experience for both direct-to-consumer and wholesale customers. This role partners closely with the Operations and Sales teams to resolve quality and ordering needs, track customer feedback, and continuously improve the customer journey. This is a hands-on, operational customer experience role supporting both wholesale accounts and direct-to-consumer customers in a CPG environment.

Key Responsibilities


Direct-to-Consumer (Ecomm) Support

  • Serve as a primary point of contact supporting the Customer Experience Lead

  • Respond to customer inquiries and issues via phone, email, social media, chatbot tools, and incoming mail

  • Manage customer requests including order placement, refunds, cancellations, returns, and account updates

  • Ensure accurate, timely resolution w...

Apply for this Position

Ready to join Murphy's Naturals? Click the button below to submit your application.

Submit Application