Customer Experience Restaurant Director

Job Title: Operations Director

Company: Chick-fil-A Kent Island

Location: Kent Island, Maryland

Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.

Responsibilities:

• Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
• Drive-thru execution
• Monitor and manage food and labor costs to ensure profitability and efficiency
• Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
• Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff...