Customer Experience Specialist (12-month fixed term contract)

We have an exciting opportunity to join our busy Customer Experience team as aCustomer Experience Specialist.

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is a 12-month fixed term contract, full-time position, working
36 hours per week. Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll do

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support. You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.

Reporting to the Customer Experience Team Leader, your role will be providing assistance for our customers through resolving issues, responding ...