Customer Experience Specialist

Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment.
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.
As a Spanish Customer Operations Representative , you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels.
You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards.

Assisting customers via live chat, telephone, and email , depending on business needsParticipating in training programs to ensure service quality and professional developmentAnalyzing customer interactions to optimize performanceUsing a variety of software and back-office toolsContributing to specific projects based on business needs and perso...