Job Description
**Customer Experience Specialist**:
- Mexico City, Mexico; Virtual, Mexico; Virtual, India
- Product Management & Development Group
-
**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
10
**Customer Experience Specialist**
The Customer Experience Specialist is a crucial new role within the global Customer Success team at S&P Global Mobility. Reporting directly to the Global Head of Customer Success & Business Insights, this position will lead initiatives designed to elevate the overall customer experience by optimizing client interactions with our products and services. The specialist will focus on enhancing the customer journey across all touchpoints, ensuring consistency, satisfaction, and loyalty. By analyzing customer feedback, identifying pain points, and uncovering opportunities for improvement, the Customer Experience Specialist will drive the customer experience to new heights.
**Key Responsibilities**
- ** Develop St...
- Mexico City, Mexico; Virtual, Mexico; Virtual, India
- Product Management & Development Group
-
**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
10
**Customer Experience Specialist**
The Customer Experience Specialist is a crucial new role within the global Customer Success team at S&P Global Mobility. Reporting directly to the Global Head of Customer Success & Business Insights, this position will lead initiatives designed to elevate the overall customer experience by optimizing client interactions with our products and services. The specialist will focus on enhancing the customer journey across all touchpoints, ensuring consistency, satisfaction, and loyalty. By analyzing customer feedback, identifying pain points, and uncovering opportunities for improvement, the Customer Experience Specialist will drive the customer experience to new heights.
**Key Responsibilities**
- ** Develop St...
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