Job Description

About the job Customer Experience Specialist

Job Summary:

The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada. In addition, the specialist will support day-to-day customer experience operations and report escalations and trends to internal teams and upper management. The role requires proficiency with CRM systems, Zendesk, AWS and related tools, and the ability to handle sensitive and complex issues efficiently.

Key Responsibilities

  • Manage and resolve high-priority customer escalations, including regulatory or executive-level inquiries (BBB, Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health ...

Apply for this Position

Ready to join CEF Solutions Inc.? Click the button below to submit your application.

Submit Application