Job Description

A leading consulting and BPO company in Metro Manila is looking for a Customer Experience Specialist to manage high-priority customer escalations effectively. This role entails responsibilities like resolving sensitive issues, supporting daily operations, and collaborating with various teams. Ideal candidates will have a Bachelor's degree, 2-3 years of experience in customer experience, and proficiency in CRM systems like Zendesk. Strong analytical and communication skills are essential, with additional language skills in French being a plus.
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