Job Description
About Wheely
Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.
As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.
About the role
The Customer Experience Specialist role is key to maintaining Wheelys exceptionally high standards.
A successful candidate will monitor the quality of the fleet and take action where necessary, providing feedback and coaching chauffeurs - helping them to achieve the Wheely Standard in the service levels they provide to passengers.
What you will be doing
- Monitor passenger feedback to ensure an exceptional level of service is consistently being provided, preparing reports on trends where ...
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