Job Description

Job Description

A large mortgage company is seeking Customer Experience Specialists in Pasadena, CA. $24/hrOnsite Position Responsibilities:The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The Customer Experience Specialist will:

  • Operate in a Call Center environment as a customer success advocate
  • Answer high-volume, inbound calls or texts from current customers in a timely manner
  • Perform routine data entry and validation tasks
  • Handle routine calls, emails and/or chat responses with Pennymac employees, consumers and/or authorized 3rd parties
  • Interact with multiple departments to expedite processing and/or issue resolution
  • P...

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