Job Description
Wolt has been growing rapidly in Israel since we entered the market in .
As a company, we've always prided ourselves on providing truly outstanding customer service and as the business grew so has our Voice of Customer team! As such, we are looking for a Vocie of Courier to help us better understand our customers and couriers behavior and face our upcoming challenges.
The Ideal candidate will report to Voice Of Customer Manager and is a:
Project Manager: Designs, develops, and delivers a program roadmap designed to meet strategic CX goals Insights Guru: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and increases support efficiencies Conducts top line and in-depth analysis of customer data to determine significance of trends and impact on business and customer health Leverages VoC analysis to assist with research, design, product, and service development Oversees execution of platform implementation, data analysis, and report creation
Our humble expectations
3+ years of analytics experience 3+ years in matrix leadership role working in high growth tech companies/start-ups:Managing customer centric activities cross functionallyProven record leading end to end cross company initiatives A passion for customer experience and a desire to work for a mission driven organization. Fluency in English and Hebrew is required.
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