Customer Experience Specialist

Location: Valencia, Spain

Employment Type: Full-time

What You'll Do

• Map and document workflows to improve operational and compliance processes.
• Develop and maintain knowledge base content for internal and external users.
• Create standardized templates and automated responses to boost efficiency.
• Define performance metrics and deliver regular reports and insights.
• Prepare engaging presentations and materials for diverse audiences.
• Manage and organize data to support compliance and customer experience goals.
• Facilitate onboarding and knowledge-sharing activities for new team members.
  

What You Bring

• Professionally fluent English (C1 level).
• Background in customer experience and compliance (KYC/AML knowledge a plus).
• Proven ability to optimize workflows and produce clear documentation.
• Tech-savvy with automation tools, templates, and cloud-based...