Job Description

  • Meaningful customer impact
  • High-growth analytics role

    • About Our Client

    Our client is a large, well-established housing organisation serving diverse communities across the North West, London and the South East. They are known for their strong social purpose, ongoing investment in digital transformation, and continuous improvement across their customer operations. With sustained growth and a large customer contact operation, they are expanding their analytics capability to strengthen insight, service quality and operational resilience.

    Job Description

    This is a key role within a large, fast-paced customer contact operation, supporting a team of 200 frontline advisors and a wider group of 500 colleagues across Customer Service, Income and Lettings. You'll be right at the heart of how customers experience the service every day - using real conversations, customer behaviours and contact trends to drive improvements that make a...

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