Job Description
The Role
We are looking for a Customer Experience Supervisor with experience leading a customer support team, who is willing to improve our client's experience and leave a mark on their lives. The Customer Experience Supervisor is responsible for prioritizing and organizing all inbound requests from our customers, solving their issues, and providing an outstanding experience in every interaction. Our goal is to provide our customers with an impeccable experience, exceeding all expectations, not only with every shipment but every time people are in touch with us.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team. Being always on and having a customer-obsessed attitude are critical to achieving the best results in this role.
This role will report to the CX Manager.
Responsibilities
Manage daily & weekly workflow, pace, and efficiency of the team.
Regularly check in with assigned teammates and monitor and eval...
We are looking for a Customer Experience Supervisor with experience leading a customer support team, who is willing to improve our client's experience and leave a mark on their lives. The Customer Experience Supervisor is responsible for prioritizing and organizing all inbound requests from our customers, solving their issues, and providing an outstanding experience in every interaction. Our goal is to provide our customers with an impeccable experience, exceeding all expectations, not only with every shipment but every time people are in touch with us.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team. Being always on and having a customer-obsessed attitude are critical to achieving the best results in this role.
This role will report to the CX Manager.
Responsibilities
Manage daily & weekly workflow, pace, and efficiency of the team.
Regularly check in with assigned teammates and monitor and eval...
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