Customer Experience Supervisor

We are looking for your talent
JOB DESCRIPTION - ACCOMPLISH DEPARTMENT OBJECTIVES BY SUPERVISING STAFF AND ORGANIZING AND MONITORING WORK PROCESSES.
- MAINTAIN AGENTS BY RECRUITING, SELECTING, ORIENTING, AND DEVELOPING PERSONAL GROWTH OPPORTUNITIES.
- ACCOMPLISH STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES.
- CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.
- MAINTAINS A POSITIVE WORK ENVIRONMENT WHILE KEEPING THE AGENTS MOTIVATED. PROFILE - HIGH SCHOOL DIPLOMA OR GED
- 4+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE
- BILINGUAL ENGLISH / SPANISH IS REQUIRED.
- BASIC EXCEL SKILLSET
- REPORT MANAGEMENT
SHIFT: MONDAY TO SATURDAY 8:00 AM TO 6:00 PM (SUNDAYS + WEEKDAY OFF)
SALARY AND BENEFITS:
$ GROSS MONTHLY SALARY
$ APPROXIMATELY NET MONTHLY SALARY
TRICOLOR BENEFIT PACKAGE:
LAW BENEFITS
$1,400 FOOD VOUCHERS (MONTHLY)
2% SAVINGS FUND
20 DAYS CHRISTMAS BONUS
6 PTO DAYS
PRIVATE MEDICAL IN...