Customer Experience Supervisor

This is an exciting opportunity to join our Global Patient Experience Team. Based in Sao Paulo and working directly with our Global Patient Experience Team (located in Brazil and England).

Your goal is to build and lead a world-class patient experience team, ensuring our UK patients get seamless, high-quality support throughout their journey. You'll be responsible for managing a team of agents, developing processes, and driving performance - making sure we're delivering the best possible care while also operating efficiently.

This is a rare opportunity to take ownership of a growing team and shape how we support our UK patients at Voy MANUAL. You'll play a key role in optimising our operations, scaling the team effectively, and ensuring we're always improving the experience we offer.

You're someone who thrives in a fast-moving environment, enjoys solving problems, and knows how to inspire and develop a team to deliver outstanding service.

This role is...