Job Description

A technology-driven company is seeking a Team Leader to manage and oversee a team of Customer Service Representatives (CSRs) in Cebu City. The role involves providing direction, coaching, and performance evaluation to ensure that employees meet the standards set by the company and clients. Candidates should have at least 2 years of experience in the BPO industry or similar roles with proven leadership capabilities. This position requires excellent management skills and proficiency in tools like Zendesk.
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