Customer Experience Team Leader

Location: Perth
Employment Type: Full-time, permanent

We are partnering with a well-established organisation operating in the salary packaging and novated leasing sector to appoint an experienced Customer Experience Team Leader . This is a hands‑on leadership role suited to someone who enjoys balancing people leadership with operational excellence in a fast‑paced, customer‑centric, call‑centre environment.

About the Role

Reporting to the Head of Customer Experience, you will lead and support a high-performing CX team, ensuring exceptional service delivery across voice, chat, and written channels. You will act as an escalation point for complex matters, oversee quality and compliance, and play a key role in coaching, performance management and continuous improvement initiatives.

This role has exposure across salary packaging, novated leasing, reconciliation and new member onboarding , offering genuine scope and va...