Job Description
The role of a team leader would be to hold responsibility for a critical business team with an accountability to represent the multiple functions across the region for administration & change management. The teams would manage B2B customer interactions (Voice/Email/Chat) across our retail store network in the Americas. The role would essentially need to enable a smooth functioning of a retail business with revenues over $2 Billion annually.
The candidate is responsible to ensure effective stakeholder management, change management, focus on performance management, consistency of operations, constantly looking for opportunities to improve customer experience & maintain strong relationships with business partners. It's critical for the candidate to have a keen eye for detail & drive continuous improvement using actionable insights from day-to-day operations.
This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days ...
The candidate is responsible to ensure effective stakeholder management, change management, focus on performance management, consistency of operations, constantly looking for opportunities to improve customer experience & maintain strong relationships with business partners. It's critical for the candidate to have a keen eye for detail & drive continuous improvement using actionable insights from day-to-day operations.
This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days ...
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