Customer Experience – Technical

EdgeUno is looking for a Customer Experience professional with strong knowledge in connectivity, infrastructure, and monitoring tools, and a customer-first mindset. This position plays a key role in bridging technical operations and the broader customer journey, combining hands-on support for escalated cases with involvement in service activation, customer feedback loops, and pre-sales collaboration.

This is an ideal opportunity for someone who not only enjoys solving complex problems but also understands the broader business context and seeks to deliver value beyond traditional support. The role offers growth potential into areas such as Customer Success, Pre-Sales, or Commercial Management, as part of EdgeUno's mission to deliver high-performance internet infrastructure and exceptional service across Latin America.

Key Responsibilities:

• Manage and follow up on technical cases escalated from first-level support, coordinating resolution with internal te...