Customer Experience Training Manager

Who we are: Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. Reporting to the Senior Director of Customer Experience, the Customer Experience Training Manager for Wholesale is responsible for leading all training strategies, development, execution, and governance across the Wholesale Customer Experience organization (Signature & Brands). This role directly manages Trainers and Quality Assurance Representatives supporting Wholesale operations. The Training Manager oversees all new-hire and ongoing training, system and process onboarding, product knowledge education, and operational readiness for system and workflow changes impacting Wholesale...