Customer Experience Transformation Lead

Job Description

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors

Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis.

The role:

The Customer Experience transformation lead is a strategic role that turns customer experience into a managed, measurable, and monetizable system. The role leads the shift from reactive case handling to proactive and predictive c...