Job Description

someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

Who you are:

  • You are fluent in German and has an advanced proficiency in English
  • 2+ years of experience in Customer Service, preferably in a SaaS company
  • Strong ability to understand, manage, follow, and drive customers’ needs and strategy
  • Excellent presentation, written, and oral communication skills
  • Aptitude to understand technical topics easily
  • Ability to resolve issues and collaborate with all departments
  • Autonomy, curiosity, and investigation
  • Knowledge of technical troubleshooting and APIs is a plus
  • Ability to speak other languages is a plus
    • If you don’t meet all the requirements above but believe this opportunity matches your expectations and experience, we still encourage you to apply! 

    Why people love working at Brevo:

  • A place to grow, together: Join an international team in a bright, collaborative office located in a vibrant neighbourhood; Free fruits & drinks & Snacks, Pizza Wednesdays, Monthly breakfasts & many other events and fun activities
  • Practical perks for everyday balance: 125 Euro monthly budget to subsidize expenses like Lunch, Internet and well-being activities; Fully paid Urban Sports Club M Membership; Subsidized BVG ticket for public transportation; Budget to support your workspace at home
  • Learning, every step of the way: Language learning with Babbel app
  • Flexible for life: 30 days of vacation, 2 days of remote work per week and Work from Abroad policy; Relocation package and visa sponsorship for international talents
  • Wellbeing that works: Second parental leave: 1 month of fully paid leave; Company pension plan subsidized by Brevo
  • A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ committees

    • Our candidate journey:

  • Video call with TA & People Ops Specialist
  • Case study
  • A debrief with the Hiring Manager and future colleagues
  • On Site Interview with our CEO Germany
    • Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application