Customer Expert

Workster is partnering with a global leader in customer experience and digital solutions to recruit English-speaking Customer Experts for a digital banking project in Lisbon, Portugal. This is an exciting opportunity to join an innovative team and help shape the future of online financial services.

Your Role

• Act as the first point of contact for customers via phone, email, and chat.
• Resolve a wide range of customer queries with a focus on first-contact resolution.
• Manage customer issues end-to-end, including complex cases, while maintaining professionalism and empathy.
• Support fraud investigations, dispute resolution, and complaints management.
• Identify and assist vulnerable customers, escalating cases when necessary.
• Collaborate with teammates, providing feedback and supporting process improvements.
• Remain adaptable to changing business and customer needs.

Your Qualifications

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