Customer Experts for messaging app - Spanish - Athens

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Expert

Work model: Remote

Location: Athens, Greece

Employment type: Full-time

What you will do:

• Handle tickets, following support procedures and policies.


• Communicate with customers via chat & e-mail, following support procedures and policies.


• Follow specified workflows for incident identification, escalation, resolution and closure.


• Track and follow cases to ensure they closed in an efficient and timely manner.


• Apply a content policy to digita...