Customer Implementation Specialist

Convera Peterborough, England, United Kingdom

Customer Implementation Specialist

The Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The role supports customers implementations across the UK and EMEA region.

Key Responsibilities

• Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers.
• Manage and deliver technical customer implementation projects after handover from the Pre‑Sales Engineering team.
• Analyze customer requirements to develop and execute implementation plans.
• Configure and customize the solution to meet customer‑specific needs.
• Conduct syste...