Customer Information Controller (FTC 6 Months)

We are currently recruiting for a Customer Information Controller to join our National Rail Communications Centre (NRCC) based at our Head Officer in Doncaster on a fixed term contract for 6 months.

The National Rail Communication Centre (NRCC) supports UK Train Operating Companies by communicating the latest travel information via National Rail Enquiries, empowering passengers to make an informed decision about their journey.

National Rail Enquiries is the main source of customer information for all passenger rail services in England, Wales and Scotland. National Rail Enquiries is part of the Rail Delivery Group (RDG), which provides business services to the Train Operating Companies.

As a Customer Information Controller you will support rail customers with journey planning, real time information, fares information and a range of rail-related information.

The NRCC operates 24 hours a day, 7 days a week and will include working nights and weekends....