Customer information service representative - retail

• Work Term: Permanent


• Work Language: English


• Hours: 40 hours per week


• Education: Secondary (high) school graduation certificate


• Experience: Experience an asset


• or equivalent experience

Work setting

• Rural area
• Retail/wholesale establishment/distribution centre

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
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