Customer Insights Analyst

Overview

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Customer Insights Analyst AKA Associate Customer Support Process Analyst (A CSPA) strengthens the Quality Team’s analytical capabilities by transforming QA signals and support data into actionable insights. This role identifies performance patterns, supports root cause investigations, and helps drive improvements that elevate ef...