Customer Insights

Role Description

As a Customer Insights & Strategy Manager focused on the Voice of the Customer (VOC) and Customer Experience (CXS) organization, you will translate customer feedback and satisfaction data into clear business insights that drive prioritization, investment, and operational action across the business.

This role sits at the intersection of customer insights, analytics, and strategy, with a strong emphasis on connecting customer experience to measurable business outcomes such as cost, retention, and revenue impact.

You'll play a critical role in shaping how customer insights influence decisions at scale. You'll gain exposure to senior leaders across multiple teams, build high-visibility analytical frameworks, and help define how customer experience investment is prioritized across the organization.

Responsibilities

• Develop and maintain frameworks that connect CSAT and VOC insights to retention, expansion, and revenue im...