Job Description

You’re only human.

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Passionate about understanding customers and driving better experiences? 

In this role, you’ll lead Medibank’s customer insights program — shaping strategies, uplifting customer experience, and helping teams across the business make confident, evidence‑based decisions. 

Key details 


  • Role type: Full‑time, 9-month Fixed-Term 



  • Location: Melbourne (695 Collins St) with hybrid flexibility 



  • Team: Excellence Hub – Customer Insight & Experience Design 



  • Leader: Head of Customer Insight & Experience 


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